PRS COLLECTION TRAINING PROGRAM

New employees undergo a thorough and comprehensive training program. New hires receive an average of 160 hours of training. Our Training program encompasses
ACA approved materials and processes.

  FDCPA, State and GLBA Compliance Training
  Skill Development Training
  Portfolio Specific Training
  Customer Sensitivity Training
  Mortgage Language Training
  Ramp-Up Training Group
  Management Development Program

FDCPA, State Laws, GLBA Compliance, and Security Seminar, Sexual Harassment Seminar, FACS System and PRS Polices and Procedure training.

PRS collection techniques and FACS System training continue; portfolio specific training is introduced.  trainees begin making calls with trainer side-by-side.

All areas covered reviewed and tested.  Trainees spend the week on the phone in the training environment in preparation for graduation.

CONTINUING EDUCATION PROGRAM

PRS has implemented an ongoing Ramp-Up Training Group

  Side by Side Coaching and Development
  Performance and Productivity Coaching
  Real-time Monitoring & Account Revisions
  Specific Project Optimization Training