The Difference with PRS

We understand your needs
Highly focused on serving the needs of large and mid-size institutions. We understand the requirements of your professional organizations and what is needed by credit and collections professional. New PRS customers typically require extensive customization. PRS has polices and processes for implementation and maintains a full-time staff of programmers to service your accounts quickly and professionally. 

We Exceed Expectations
We get to know your company and what is important to you. We listen to the goals of the project and develop performance strategies essential to achieve success. We calibrate towards optimum efficiency and analyze production details to establish new benchmarks. Everyone works together creating value and satisfying client’s needs that produces results exceeding their expectations.

We Maintain Continuous Communication
Highly selective about clients we work with, treating each client special with care and understanding. Sharing knowledge and providing quality recommendations, actively making enhancements and modification and communicating resulting.

Working with PRS

Our staff consists of highly seasoned collection personnel with an average of 15yrs in the collection industry and 9 years with PRS.  They are experienced with servicing portfolios of major banks and have a broad knowledge of all product lines. The skill set of these collection professionals are exceptional in the areas of customer service, skip tracing, and account resolution.
We offer:

  Dedicated Client Staffing
  Product Specific Expertise
  Skilled Collection Professionals

How we Handle Your Requests

We handle most client requests immediately with adequate follow-up. Please review the PRS Client Request Escalation Process

  We confirm and document all requests
  It is sent to client services for an immediate resolution, which typically happens in 80% of cases
  If the request is not addressed it is forwarded to management within the hour and a resolution is achieved in 24 hours or less.