CASE STUDY: #826
$150 BILLION CONSUMER CREDIT CARD FINANCIER
CREDIT CARD FINANCIER CASE STUDY JANUARY 2010
EXPERIENCE SERVICING LEADING BANKS & FINANCIAL INSTITUTIONS
At PRS, we build long-term partnerships one client at a time, seeking to provide our clients with the most effective receivable management and customer service outsourcing solutions. We understand the unique differences of each of our clients thereby enabling us to design superior account performance strategies to routinely exceed their expectations and provide ongoing value.
Professional Recovery Services, Inc. (PRS) is a privately held WBE (Woman’s Business Enterprise) offering debt collection and accounts receivable management services nationwide. PRS’ corporate offices are located in Voorhees, NJ. In addition to our corporate offices, PRS maintains Branch offices in Vineland, NJ and Las Vegas, NV. PRS employs over 300 professional collectors and support personnel to service our client’s portfolios. Our Senior Management team is industry veterans averaging 35 years experience in the collections industry. PRS primarily services the following stages of delinquency: early out / pre collection servicing, primary and secondary charged off portfolios. PRS has a long established reputation providing services for the banking and financial services industries with a focus on credit card, consumer loans, auto, mortgages, student loans, commercial and government accounts. PRS prides itself on customer retention. More than 72% of our clients are long term relationships built on trust and performance. Among our clients are many fortune 500 companies typically with managed assets of 30 billion and above. PRS routinely meets and exceeds our client’s expectations allowing PRS to partner with some of the largest financial institutions in the nation.
The Difference with PRS
We understand your needs
Highly focused on serving the needs of large and mid-size financial institutions. We understand the requirements of your professional organizations and what is needed by credit and collections professionals. New PRS customers typically require extensive customization. PRS has polices and processes for implementation and maintains a full-time staff of programmers to service your accounts quickly and professionally.
We Exceed Expectations
We get to know your company and what is important to you. We listen to the goals of the project and develop performance strategies essential to achieve success. We calibrate towards optimum efficiency and analyze production details to establish new benchmarks. Everyone works together creating value and satisfying client’s needs that produce results exceeding their expectations.
We Maintain Continuous Communication
PRS is highly selective about clients we work with, treating each client special with care and understanding. We are pleased to share our knowledge, provide quality recommendations, actively make enhancements, calibrate modifications and communicating resulting.
Benefits Multiple Centers of excellence
Proven track record of Performance
On site ownership
Seasoned leadership avg. 35 years experience
19 years servicing major banks and Financial institutions
Most advanced Technology
On site help desk, programmers, and CSO
Delivering quality in every phone call
Maintaining Brand Appeal
Increasing Revenue Generation
Exceeding performance expectation
Sharing Ideas to enhance production
A true partner who is committed and dedicated to the success of your company.